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Retail Showroom
Consumer Terms and Conditions of Sale

TRADING NAME:
All orders are placed with Presented By which is a trading name of Undercover Brothers Ltd, Registered in England and Wales No. 09469512. VAT Registration No. GB 252 8780 81. Registered Office: Floor 6, Quadrant House, 4 Thomas More Square, London, E1W 1YW.

These terms and conditions will apply to all sales of Goods and Services made by Presented By to our customers.

1. DEFINITIONS
In these terms, except where the context indicates otherwise, the following phrases will have the following meanings:
‘Goods’ means the products which we are selling to you of the number and description as set out in the Order.
‘Order’ refers to a receipt, provided by us at the point of sale in store, setting out the Goods and Services we are to supply to you under these terms. We accept your order at the time full payment is taken.
‘Unexpected Event’ shall have the meaning given to it in clause 10.
‘Working Day’ means any day except Saturdays, Sundays and bank and public holidays.
‘We’ and ‘Us’ and related expressions mean Presented By as detailed above.
‘You’ and ‘Your’ and related expressions means the person to whom the order is addressed.
‘Consumer’ means any person who, in buying goods and services is acting for purposes that are outside their business.
‘Services’ means the laundry services which we are providing to you of the number and description as set out in the Order.
‘Special orders’ means any goods which are made to your specification, non-stocked items which are ordered specifically for your order, or items which are clearly personalised.
‘Store’ means 15 Percy Street, London, W1T 1DS.

2. BASIS OF CONTRACT
2.1 These terms, the Order, are considered by us to set out the whole agreement between you and us for the sale of the Goods and Services. . Please make sure that you have carefully reviewed your Order before finalising your purchase because you will be bound by the terms once a contract comes into existence between us, in accordance with clause 2.4.

2.2 If any terms are inconsistent with the terms of the Order, the Order shall prevail.

2.3 The Order is an offer by you to enter into a binding contract, which we are free to accept or decline at our absolute discretion.

2.4 These terms shall be binding upon you and us when we provide you with the Order and you make full payment for the Order, at which point a contract shall come into existence between us.

2.5 We have the right to revise and amend these terms from time to time to reflect change in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in the capabilities of any systems operated by us. You will be subject to the policies and terms in force at the time that a binding contract comes into existence in accordance with clause 2.4; unless any change to those policies or these terms is required by law or government or regulatory authority (in which case, it will apply to orders you have previously placed that we have not yet fulfilled).

3. PRICE AND PAYMENT
3.1 The price of Goods and Services shall be the price in force at the time you confirm your Order. We reserve the right to update our price list from time to time without providing specific notice to you. Please ensure that you check the details of your Order before submitting it as We will not be liable to you for any errors you make.
3.2 The price includes VAT (unless otherwise stated). VAT will be charged at the rate applying at the time of the Order.
3.3 Payment of all Goods and Services must be made in advance by cash, BACS payment, credit or debit cards. We accept payment with Visa, Maestro and Mastercard payment cards.
3.4 Payment for Goods can also be made by utilising an interest free credit facility that will be provided by Shawbrook Bank Limited, company number 00388466 of Lutea House, Warley Hill Business Park,The Drive, Brentwood, Essex, CM13 3BE.
3.5 Undercover Brothers Ltd is authorised and regulated by the Financial Conduct Authority in relation to credit broking.
3.6. If you are unhappy with how your interest free credit was arranged please contact our Customer Services Department by emailing info@presentedby.com [Will they be signing a separate agreement re interest free credit.
3.7 If we fail to resolve your interest free credit complaint you may be entitled to refer it to the Financial Ombudsman Service and their website address is www.financial-ombudsman.org.uk

4. NEW AND PRE-LOVED GOODS

4.1 We warrant that all new and pre-loved goods shall:
4.1.1 comply in all material respects with their description on the order;
4.1.2 be of satisfactory quality;
4.1.3 be fit for purpose we say the goods are fit for or for any reasonable purpose for which you use the goods;
4.1.4 be free from any material defects in design, material or workmanship; and
4.1.5 comply with all applicable statutory and regulatory requirements for selling the goods in the United Kingdom.
4.2 In the unlikely event that the Goods do not conform to these Terms please let us know as soon as possible, and within 30 days, by contacting Customer Services on 0207 692 1593 and arranging the return of the respective Goods to the store.
4.3 We are not responsible for any loss or damage to any returned goods in transit.
4.3 If you become aware of an issue after 30 days of the Order please contact Customer Services on 0207 692 1593 in order to resolve the matter. In such circumstances the options that will be explored are a suitable repair, replacement, refund or price reduction at our discretion.
4.4 The guarantee applies to the original purchaser of the Order and cannot be transferred with ownership of the product;
4.5 The warranties set out in this clause 4 are in addition to your legal rights in relation to goods which are faulty or which do not otherwise conform with these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
4.6 This warranty does not apply to any defect in new and pre-loved goods arising from:
4.6.1 fair wear and tear, wilful damage, accident or negligence by you or any third party;
4.6.2 use of the goods in a way that we do not recommend;
4.6.3 damage caused by non-domestic use or abuse;
4.6.4 your failure to follow instruction (including instructions about use and cleaning of the goods) which we have provided to you;
4.6.5 improper storage of the product;

4.6.6 fabric fading, discoloration or wearing due to laundering; or

4.6.7 any alteration or repair you carry out without prior written approval.
4.7 All refunds will be made using the same method of payment you used to purchase the Items, unless we have expressly agreed otherwise to an alternative. Please note that it may take several days for this refund to show on your credit card if you use this method of payment.
4.7.1 For returns where a store/gift receipt cannot be provided, we will exchange your product or process a refund to a gift card. The value of the exchange/refund will be at the selling price applicable on the day of return; [Can there be an exchange? These are bespoke items being purchased or laundered]

5. SERVICES
5.1 All Services are subject to availability.
5.2 We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
5.3 We will supply the Services with reasonable skill and care.
5.3.1 We will not be responsible for any loss or damage any colour loss, shrinkage or other damage, resulting from:
5.3.2 failure to notify us of any special instructions or requirement for cleaning the item;
5.3.3 the fact that the item has no label indicating specific cleaning instructions; or
5.3.3 any existing damage to the item.

5.4 We will deliver the Services set out on the Order within a reasonable timeframe as set out on the Order.
5.5 The Order continues for as long as it takes us to provide the Services.
5.6 If we do not deliver the Services on time, you can require us to reduce the fees by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the fees per the Order.

6. Intellectual property
6.1 You acknowledge and agree that all copyright (including all branding, graphical and logo information), trademarks and all other intellectual property rights is the exclusive property of Undercover Brothers Ltd.

7. COMPLAINTS PROCEDURE
7.1 We want you to be happy with everything you buy from Presented By.
7.2 If you are unhappy with any aspect of your order please contact our Store. They will be able to help.
7.3 If they fail to resolve the problem to your satisfaction and you would like to speak to somebody else about it, please email our Customer Service Department at info@presentedby.com. We will send an acknowledgement of the matter with 5 Working days of becoming aware of it.
7.4 We will use all reasonable efforts to resolve the matter within 4 weeks of becoming aware of it and, in any event, to resolve the matter within 8 weeks of becoming aware of it.

8. Gift cards
8.1 You can purchase gift cards from our Store (“Gift Card”). Your Gift Card can be used by you if you are the purchaser or given as a gift. You can use the card in full or part payment for Goods purchased in Store . .
8.2 You can top up your Gift Card at any time in Store.
8.3 Any payment credited to the Gift Card which is subsequently dishonoured will result in the credit to your Gift Card being revoked.
8.4 The value of your purchases will be deducted from the balance on your Gift Card when presented; any remaining balance can be used against future purchases.
8.5 The Gift Card is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The Gift Card will not be honoured if sold. If found please cut in two and return to Customer Services Department, Presented By, 15 Percy Street, London, W1T 1DS.
8.6 The Gift Card will automatically expire 12 months after the last time that you use it to make a purchase or check your balance and any remaining balance will be deducted.
8.7 We will not be responsible if your Gift Card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
8.8 The Gift Card remains our property and is not a cheque guarantee, credit or charge card.

9. UNEXPECTED EVENT
9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of the obligations we may have under these Terms that is caused by events over which we have no reasonable control (an ‘Unexpected Event’). [This section may not be required. For example a normal laundry could be cleaning a suit or dress for a wedding. If this is not completed in time due to an Unexplained Event, it would affect the wedding. But this may not be the case for one off cleaning of trainers]
9.2 An Unexpected Event includes Act of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, extreme weather conditions, lock-outs, transport delays, strikes and other industrial disputes and difficulty in obtaining supplies.
9.3 The obligations we have under these Terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which the obligations we have under these Terms can be performed despite the Unexpected Event.

10. GENERAL
10.1 English Law is applicable to any contract made under these Terms. The English and Welsh courts have exclusive jurisdiction.
10.2 If any of these Terms are unenforceable as drafted:
10.2.1 it will not affect the enforceability of any other of these Terms; and
10.2.2 if it would be enforceable if amended, it will be treated as so amended.
10.3 All notices sent by you to us must be sent to Undercover Brothers Ltd at the registered offices above. We may give notice to you at either the e-mail or postal address you provide to us at the time of the Order. Notice will be deemed received and properly served twenty four (24) hours after an e-mail is sent or two (2) Working Days after the date of posting of any letter.
10.4 Except as explicitly set out in these Terms, no contract will create any right enforceable by virtue of the Contracts (Right of Third Parties) Act 1999 by any person not a party to it.
10.5 These terms and conditions only apply if you are dealing with us as a consumer. You agree not to use the Services for any commercial or business reasons, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.6 Subject to clause 10.7, if either of us fails to comply with these Terms, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are an obvious result of the failure to comply with these Terms, or which both you and us knew might occur as a result of a failure to comply at the time at which you purchased the Goods and/or Services.
10.7 Neither you or we shall be responsible for the following foreseeable losses:
10.7.1 Business losses, which includes loss of business, business interruption, loss of profits or loss of revenue or income.
10.7.2 Loss of any savings which you or we were expecting to make;
10.7.3 Loss of data; or
10.7.4 Any waste of time.

10.8 Neither of us will exclude or limit in any way our own liability for:
10.8.1 death or personal injury caused by our negligence; or
10.8.2 fraud or fraudulent misrepresentation; or
10.8.3 any breach of the obligations implied by section 17 of the Consumer Rights Act 2015; or
10.8.4 losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or
10.8.5 any other matter for which it would be illegal or unlawful for either you or us to exclude or attempt to exclude our own liability. You may obtain information about your legal rights by contacting your local Citizen’s Advice Bureau.

10.9 These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to their subject matter.
10.10 You acknowledge that in placing an Order and entering into a contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on these terms.
10.11 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by any act or any Unexpected Event
10.12 We may transfer our rights and obligations under our contract with you to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
10.13 When you purchase items from us, the contract formed is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
10.14 Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
10.15 If we fail, at any time while these terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of the rights or remedies which we have under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you, that will not mean that we will automatically waive any subsequent default by you. No waiver or variation of these Terms shall be effective unless we expressly state that it is a waiver and we tell you so in writing.
10.16 If you have any questions about our Terms or Store please contact our Customer Service Department at info@presentedby.com or Presented By, 15 Percy Street, London, W1T 1DS.

Updated 2nd May 2017

Privacy Policy of presentedby.com

This Website collects some Personal Data from its Users.

Policy summary

Personal Data collected for the following purposes and using the following services:

    • Advertising

      • Facebook Audience Network

        Personal Data: Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data

    • Analytics

      • Google Analytics, AdEspresso conversion tracking, Facebook Ads conversion tracking (Facebook pixel), Google Ads conversion tracking and Google Analytics with anonymized IP

        Personal Data: Cookies; Usage Data

    • Contacting the User

      • Contact form

        Personal Data: email address

    • Interaction with external social networks and platforms

      • Facebook Like button and social widgets and Pinterest “Pin it” button and social widgets

        Personal Data: Cookies; Usage Data

    • Managing contacts and sending messages

      • Mailchimp

        Personal Data: email address

    • Remarketing and behavioral targeting

      • Google Ads Remarketing and Facebook Remarketing

        Personal Data: Cookies; Usage Data

      • Facebook Custom Audience

        Personal Data: Cookies; email address

    • SPAM protection

      • Akismet

        Personal Data: various types of Data as specified in the privacy policy of the service

Contact information

    • Owner and Data Controller

      Undercover Brothers Ltd
      15 Percy St. Fitzrovia, London, W1T 1DS

      Owner contact email: info@presentedby.com

Full policy

Owner and Data Controller

Undercover Brothers Ltd
15 Percy St. Fitzrovia, London, W1T 1DS

Owner contact email: info@presentedby.com

Types of Data collected

Among the types of Personal Data that this Website collects, by itself or through third parties, there are: Cookies; Usage Data; email address; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example).

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.
Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party's consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

  • Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
  • provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  • processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
  • Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Analytics, Interaction with external social networks and platforms, Remarketing and behavioral targeting, SPAM protection, Contacting the User, Managing contacts and sending messages and Advertising.

Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

  • Advertising

    This type of service allows User Data to be utilized for advertising communication purposes displayed in the form of banners and other advertisements on this Website, possibly based on User interests.
    This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
    Some of the services listed below may use Cookies to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside this Website. For more information, please check the privacy policies of the relevant services.
    In addition to any opt out offered by any of the services below, the User may opt out of a third-party service's use of cookies by visiting the Network Advertising Initiative opt-out page.

    Facebook Audience Network (Facebook, Inc.)

    Facebook Audience Network is an advertising service provided by Facebook, Inc. In order to understand Facebook's use of Data, consult Facebook's data policy.

    This Website may use identifiers for mobile devices (including Android Advertising ID or Advertising Identifier for iOS, respectively) and technologies similar to cookies to run the Facebook Audience Network service. One of the ways Audience Network shows ads is by using the User's ad preferences. The User can control this in the Facebook ad settings.

    Users may opt-out of certain Audience Network targeting through applicable device settings, such as the device advertising settings for mobile phones or by following the instructions in other Audience Network related sections of this privacy policy, if available.

    Personal Data collected: Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data.

    Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

  • Analytics

    The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

    Google Analytics (Google Inc.)

    Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
    Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

    Personal Data collected: Cookies; Usage Data.

    Place of processing: US – Privacy Policy – Opt Out.

    AdEspresso conversion tracking (Creative Web Srl)

    AdEspresso conversion tracking is an analytics service provided by Creative Web Srl that connects data from the Facebook advertising network with actions performed on this Website.

    Personal Data collected: Cookies; Usage Data.

    Place of processing: Italy – Privacy Policy.

    Facebook Ads conversion tracking (Facebook pixel) (Facebook, Inc.)

    Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.

    Personal Data collected: Cookies; Usage Data.

    Place of processing: US – Privacy Policy. Privacy Shield participant.

    Google Ads conversion tracking (Google Inc.)

    Google Ads conversion tracking is an analytics service provided by Google Inc. that connects data from the Google Ads advertising network with actions performed on this Website.

    Personal Data collected: Cookies; Usage Data.

    Place of processing: US – Privacy Policy. Privacy Shield participant.

    Google Analytics with anonymized IP (Google Inc.)

    Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
    Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
    This integration of Google Analytics anonymizes your IP address. It works by shortening Users' IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.

    Personal Data collected: Cookies; Usage Data.

    Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

  • Contacting the User

    Contact form (This Website)

    By filling in the contact form with their Data, the User authorizes this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

    Personal Data collected: email address.

  • Interaction with external social networks and platforms

    This type of service allows interaction with social networks or other external platforms directly from the pages of this Website.
    The interaction and information obtained through this Website are always subject to the User’s privacy settings for each social network.
    This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
    It is recommended to log out from the respective services in order to make sure that the processed data on this Website isn’t being connected back to the User’s profile.

    Facebook Like button and social widgets (Facebook, Inc.)

    The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

    Personal Data collected: Cookies; Usage Data.

    Place of processing: US – Privacy Policy.

    Pinterest “Pin it” button and social widgets (Pinterest)

    The Pinterest “Pin it” button and social widgets are services allowing interaction with the Pinterest platform provided by Pinterest Inc.

    Personal Data collected: Cookies; Usage Data.

    Place of processing: US – Privacy Policy.

  • Managing contacts and sending messages

    This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
    These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

    Mailchimp (The Rocket Science Group, LLC.)

    Mailchimp is an email address management and message sending service provided by The Rocket Science Group, LLC.

    Personal Data collected: email address.

    Place of processing: US – Privacy Policy. Privacy Shield participant.

  • Remarketing and behavioral targeting

    This type of service allows this Website and its partners to inform, optimize and serve advertising based on past use of this Website by the User.
    This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.
    In addition to any opt out offered by any of the services below, the User may opt out of a third-party service's use of cookies by visiting the Network Advertising Initiative opt-out page.

    Google Ads Remarketing (Google Inc.)

    Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google Inc. that connects the activity of this Website with the Google Ads advertising network and the DoubleClick Cookie.

    Users can opt out of Google's use of cookies for ads personalization by visiting Google's Ads Settings.

    Personal Data collected: Cookies; Usage Data.

    Place of processing: US – Privacy Policy – Opt Out. Privacy Shield participant.

    Facebook Custom Audience (Facebook, Inc.)

    Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network.

    Personal Data collected: Cookies; email address.

    Place of processing: US – Privacy Policy – Opt Out.

    Facebook Remarketing (Facebook, Inc.)

    Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network.

    Personal Data collected: Cookies; Usage Data.

    Place of processing: US – Privacy Policy – Opt Out.

  • SPAM protection

    This type of service analyzes the traffic of this Website, potentially containing Users' Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.

    Akismet (Automattic Inc.)

    Akismet is a SPAM protection service provided by Automattic Inc.

    Personal Data collected: various types of Data as specified in the privacy policy of the service.

    Place of processing: US – Privacy Policy.

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller.Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

This Website uses Cookies. To learn more and for a detailed cookie notice, the User may consult the Cookie Policy.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

This Website does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Website and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using this Website who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.

This Website (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Website as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies

Small piece of data stored in the User's device.


Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to this Website, if not stated otherwise within this document.

CONSIGNMENT
TERMS AND CONDITIONS

RESALE OF GOODS

1. You agree to supply the Goods as described in the Order Form to us for us to sell to our customers.

2. You are the legal owner of the Goods and the Goods shall remain your property until such time as they are sold by Presented By.

3. You grant us the exclusive right to display and sell the Goods at our Store and we agree to try to sell your Goods to our customers.

4. We may offer the Goods for sale in such manner as we think appropriate including by means of display in the Store. We will endeavour to use reasonable care in the handling, display and storage of your Goods, using not less than the same degree of care which we utilise with respect to our own goods of a similar nature.

5. We shall try to sell the Goods at the Target Price (inclusive of VAT).

6. You allow us to sell the Goods to a customer where the customer utilises an interest free credit facility that will be provided by Shawbrook Bank Limited. Undercover Brothers Ltd is authorised and regulated by the Financial Conduct Authority in relation to credit broking.

7. We agree that, where we sell the Goods, all sale proceeds, less VAT and Commission, will be notified to you within 3 working days of the sale.

8. We will forward the sale proceeds, less VAT and Commission, to you 15 days after the sale of the Goods via transfer to a bank account, the details of which the seller will provide.

9. From time to time, customers may make claims or seek adjustments in respect of defects or other claimed deficiencies with Goods that we sell. We reserve the right, in our good faith judgement, to make allowances and/or accept returns of Goods, and in such circumstances, such allowances or returns will be treated as an adjustment to the sale proceeds, less VAT and Commission, for purposes of calculating our respective shares of the net sale proceeds.

10. If you ask us to, via e-mail delivered to info@presentedby.com, you may collect any unsold Goods from us after 30 days from the date of this agreement. You must collect the Goods from the Store during normal business hours, and you must present a copy of the signed Order Form and a driver’s licence or other satisfactory picture identification. The Goods will be returned in the same or similar condition, unless this is impossible due to shopper damage or theft. In such circumstances refer to clause 18.

11. We may, at our discretion, decide to withdraw unsold Goods from sale and terminate this agreement at any time after 30 days from the date of this agreement. We will notify you of this via the email address you provided to us. Any Goods which are not collected by you within 60 days of us notifying you to collect your Goods or where you have told us you no longer wish us to sell your Goods in accordance with clause 12, shall be deemed to be abandoned goods (“Abandoned Goods”) and we shall be free to dispose of these Goods as we see fit. Abandoned Goods shall become our property and we shall have no further liability or responsibility to you for such Abandoned Goods. LIABILITY

12. If Goods are lost or stolen or damaged at our Store by causes beyond our reasonable control then an amount equal to that claimed from our insurance policy will be forwarded to you within 5 working days of receipt of funds by us from our insurers. We make no assurance that our insurance will provide coverage for the Goods or the amount which any insurer may pay in respect of any casualty relating to the Goods. If Goods are damaged at our Store by causes within our control we will contact you within 3 working days of such occurrence and forward any compensation agreed between ourselves within 15 days of such occurrence.

13. Risk in the Goods passes to us upon the later of when the Goods are delivered to the Store by you or when both you and us sign this agreement.

14. Title to the Goods shall not pass to us until we resell the Goods to a customer, in which case title to those Goods passes to us immediately before that sale.

15. Subject to clause 23, if either of us fails to comply with this agreement, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are an obvious result of the failure to comply with this agreement, or which both you and us knew might occur as a result of a failure to comply at the time at which both you and we entered into this agreement.

TERMINATION

16. This agreement shall continue for as long as it takes us to resell the Goods unless terminated earlier by either you or us in accordance with clauses 17, 26 and 27.

17. This agreement can be terminated by either you or us at any time after 30 days from the date of delivery of the Goods to the Store. On termination of this agreement you shall promptly collect any unsold Goods in our possession from the Store. Any such unsold Goods which are not collected within 60 days of termination shall become Abandoned Goods in accordance with clause 17.

18. We may terminate this agreement at any time upon written notice should we become aware that any information provided by you is false and/or that you are not the owner of the Goods and/or that the Goods you have supplied are counterfeit or not as described in the Order Form. You shall reimburse us for any losses, costs and damages we suffer if you fail to comply with this clause.

COMPLAINTS

19. We want you to be happy with your experience with us. If you are unhappy with any aspect of your experience, please contact our Store and they will be able to help. If they fail to resolve the problem to your satisfaction and you would like to speak to somebody else about it, please email our Customer Service Department at info@presentedby.com. We will send an acknowledgement of the matter with 5 working days of becoming aware of it.

20. You may obtain information about your legal rights by contacting your local Citizen’s Advice Bureau.